Aligned with the Digital India initiative, the mobile application aims to improve responsiveness and accountability by providing rice millers with a convenient platform to lodge complaints, monitor their status, and receive responses on their mobile devices in an end-to-end digitized manner.
Key Features of the App
User-Friendly Grievance Submission: Millers can easily register their grievances on their mobile through a user-friendly interface, simplifying communication with FCI. They have to register only once and thereafter any number of grievances can be lodged wherein each grievance will have a Unique Grievance ID.
Real-Time Tracking: The App offers real-time updates on grievance status, keeping millers informed and ensuring transparency.
Automatic Assignment & Fast Resolution: Within FCI, once a grievance is received, it will be automatically assigned to concerned Nodal Officers for further action. The App provides a facility for the Nodal Officer to either get the grievance investigated by the Quick Response Team or get feedback from the concerned Division.
Geo-Fencing for Quick Response Teams (QRTs): Where grievance redressal involves a visit to the site by the QRT team, the mobile application will capture the physical visit by the team members through the geo-fencing tool.