Govt launches mobile app to address rice millers' grievances

Union Minister Pralhad Joshi launched the FCI Grievance Redressal System mobile app for rice millers in New Delhi, enhancing transparency and accountability. The app enables efficient grievance management, allowing users to submit complaints, track their status in real time, and receive responses, supporting the government’s Digital India initiative for improved governance

Team RuralVoice Team RuralVoice
Published: Oct 28, 2024 - 17:39 Updated: Oct 28, 2024 - 19:06
Govt launches mobile app to address rice millers' grievances

In a move to improve grievance management for rice millers, Union Minister of Consumer Affairs, Food and Public Distribution, Pralhad Joshi, launched the FCI Grievance Redressal System (FCI GRS) mobile application in New Delhi on Saturday. This is one of the measures taken by the Union Government to enhance transparency, accountability, and stakeholder satisfaction.

According to a press release issued by the Ministry of Consumer Affairs, Food & Public Distribution, the mobile application will facilitate rice millers in addressing their grievances with the FCI efficiently and transparently. The FCI GRS Application is part of the Government’s ongoing efforts to harness technology for good governance. This mobile application is available for download on the Google Play Store for Android users.

Aligned with the Digital India initiative, the mobile application aims to improve responsiveness and accountability by providing rice millers with a convenient platform to lodge complaints, monitor their status, and receive responses on their mobile devices in an end-to-end digitized manner.

Key Features of the App

User-Friendly Grievance Submission: Millers can easily register their grievances on their mobile through a user-friendly interface, simplifying communication with FCI. They have to register only once and thereafter any number of grievances can be lodged wherein each grievance will have a Unique Grievance ID.

Real-Time Tracking: The App offers real-time updates on grievance status, keeping millers informed and ensuring transparency.

Automatic Assignment & Fast Resolution: Within FCI, once a grievance is received, it will be automatically assigned to concerned Nodal Officers for further action. The App provides a facility for the Nodal Officer to either get the grievance investigated by the Quick Response Team or get feedback from the concerned Division. 

Geo-Fencing for Quick Response Teams (QRTs): Where grievance redressal involves a visit to the site by the QRT team, the mobile application will capture the physical visit by the team members through the geo-fencing tool.

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